Nam Long AV warranty covers all defects in materials and workmanship for all products sold by https://namlongav.vn. Only original, unaltered, and unmodified materials and workmanship are covered by this policy. This warranty does not cover damage caused by improper deployment, misuse, accidents, neglect, or the natural breakdown of materials over time. Products should be returned to us for evaluation.For more information about repair, exchange and Returns, please visit our website after service policy.
Product Series |
Warranty period (months) |
|
Sony Projector |
Sony Data/Home Projector |
The warranty period is 24 months, except for the specific warranty periods for components as follows:
|
Sony Laser Projector |
The warranty period of 60 months or 10,000 hours of operation is recorded on the machine, whichever comes first, with the following details:
– Laser Module: Warranties – The remaining parts: Only free of charge, no free spare parts. |
|
Sony Laser Home Projector |
The 36 months or 5,000-hour warranty period is recorded on the device, whichever comes first, with the following details: Warranty contents include free replacement / repair parts and wages.
– Laser Module: Warranties – The remaining parts: Only free of charge, no free spare parts. |
|
Grandview Screen |
Electric screen |
60 months warranty with body screen, 24 months with engine |
Frame screen |
Warranty 60 months |
|
DNP Screen |
Warranty 24 months |
|
SIM2 Projector |
12 months warranty with camera body, 06 months with light bulb | |
Tecnare Sound Systems |
Warranty 24 months |
|
SA Speaker – System Audio |
Warranty 60 months |
|
Triad Speaker |
Warranty 24 months |
|
Other devices |
Warranty 12 months |
Broadcast equipments
Product Series |
Warranty period (months) |
||
Purchase date (months) |
Ship date (months) |
Special time limit | |
Panasonic LUMIX Digital Cameras |
24 |
27 |
The date of purchase is determined based on the date of purchase indicated on the sales invoice / value-added invoice or the date of activation of the electronic warranty but not more than 30 months from the date of release (issue of the ticket). |
SWIT: Broadcast industry products, including HD video monitoring, conversion and transmission, Broadcast camera power solutions, on-camera lightings and studio lightings.
Product Series |
Warranty period (months) | ||
SWIT Chargers |
24 months conditional |
||
SWIT Lightings |
24 months conditional | ||
SWIT Monitor |
24 months conditional |
||
HD Converters / Transmitters |
24 months conditional |
||
SWIT Batteries |
≤ 80Wh |
12 months conditional |
|
> 80Wh |
24 months conditional |
Gudsen MOZA Professional camera stabilizer
Product Series |
Warranty period (months) |
|
Gudsen MOZA Professional camera stabilizer |
Main Components |
Warranty Period |
MOZA Air 2 |
Air2 gimbal |
12 months |
Gimbal battery cover |
03 months |
|
Gimbal motors |
03 months |
|
Moza custom battery |
03 months |
|
Moza custom battery charger | 03 months | |
Accessories cables | 01 month | |
iFocus(option) | 12 months | |
MOZA Air/AirCross |
Air/AirCross Gimbal | 12 Months |
Handle Bars/Side handles/Handle Clamp | 12 Months | |
Wireless Thumb Controller | 12 Months | |
Gimbal Motors | 03 Months | |
Moza Custom Battery | 03 Months | |
Moza Custom Battery Charger | 03 Months | |
Accessories Cables/Lens Support | 01 Month | |
MOZA Mini-MI |
MOZA Mini-MI Gimbal | 12 Months |
Battery | 03 Months | |
Tripod | 01 Month | |
Charging Cable | No Warranty | |
MOZA Lite2/2P |
Lite2/2P Gimbal | 12 Months |
Lite2/2P Carry Case | 12 Months | |
Wireless Thumb Controller | 12 Months | |
Moza Custom Battery | 06 Months | |
Moza Custom Battery Charger | 06 Months | |
Retailed accessories |
Retailed accessories |
01 Month |
Chargeable Services
The products ineligible for warranty coverage will be offered chargeable services according to the following conditions:
The cases ineligible for coverage include,but not limited to the following cases:
- The Product is out of warranty period.
- Loss or damage to the Products not arising from or in connection with manufacturing defects, such as loss or damage due to acts of God (lightning strike, flood, etc.), accidents, water entering, insect/animal entering, non-official software installation, dropping or improper use, etc.
- The Product has NOT been replaced or repaired by Authorized Service Center.
- Customer is not able to present evidence documents, or fails to provide the required information for warranty.
- The Product is not sold by or via Nam Long AV.
- In the event that a Product is checked and inspected as per Customer request, then Customer refuses to repair, such checking and inspection fee will be borne by Customer.
If you have questions, or if you would like to make a complaint, please contact us by Hotline: (+84) 946.546.969 | Email: info@namlongav.vn.