Warranty Policy - Công ty TNHH NGHE NHÌN NAM LONG

Nam Long AV warranty covers all defects in materials and workmanship for all products sold by https://namlongav.vn. Only original, unaltered, and unmodified materials and workmanship are covered by this policy. This warranty does not cover damage caused by improper deployment, misuse, accidents, neglect, or the natural breakdown of materials over time. Products should be returned to us for evaluation.For more information about repair, exchange and Returns, please visit our website after service policy.

Product Series		Warranty period (months)
Sony Projector	Sony Data/Home Projector	The warranty period is 24 months, except for the specific warranty periods for components as follows: Lamp: warranty period is 06 months Prism block and lens: warranty period is 12 months.
	Sony Laser Projector	The warranty period of 60 months or 10,000 hours of operation is recorded on the machine, whichever comes first, with the following details: The first 36 months or 10,000 hours of operation: Warranty contents include free replacement / repair parts and wages The remaining 24 months or the rest of the total of 10,000 hours of operation depends on whichever comes first: warranty content is as follows: – Laser Module: Warranties – The remaining parts: Only free of charge, no free spare parts.
	Sony Laser Home Projector	The 36 months or 5,000-hour warranty period is recorded on the device, whichever comes first, with the following details: Warranty contents include free replacement / repair parts and wages. The remaining 12 months or the remaining of a total of 5,000 hours of operation depends on whichever comes first: the warranty content is as follows: – Laser Module: Warranties – The remaining parts: Only free of charge, no free spare parts.
Grandview Screen	Electric screen	60 months warranty with body screen, 24 months with engine
	Frame screen	Warranty 60 months
DNP Screen		Warranty 24 months
SIM2 Projector		12 months warranty with camera body, 06 months with light bulb
Tecnare Sound Systems		Warranty 24 months
SA Speaker – System Audio		Warranty 60 months
Triad Speaker		Warranty 24 months
Other devices		Warranty 12 months

Contents

0.1 Broadcast equipments
0.2
0.3 SWIT: Broadcast industry products, including HD video monitoring, conversion and transmission, Broadcast camera power solutions, on-camera lightings and studio lightings.
0.4 Gudsen MOZA Professional camera stabilizer

1 Chargeable Services

Broadcast equipments

Product Series	Warranty period (months)
Product Series	Purchase date (months)	Ship date (months)	Special time limit
Panasonic LUMIX Digital Cameras	24	27	The date of purchase is determined based on the date of purchase indicated on the sales invoice / value-added invoice or the date of activation of the electronic warranty but not more than 30 months from the date of release (issue of the ticket).

SWIT: Broadcast industry products, including HD video monitoring, conversion and transmission, Broadcast camera power solutions, on-camera lightings and studio lightings.

Product Series			Warranty period (months)
SWIT Chargers			24 months conditional
SWIT Lightings			24 months conditional
SWIT Monitor		24 months conditional
HD Converters / Transmitters		24 months conditional
SWIT Batteries	≤ 80Wh	12 months conditional
	> 80Wh	24 months conditional

Gudsen MOZA Professional camera stabilizer

Product Series		Warranty period (months)
Gudsen MOZA Professional camera stabilizer	Main Components	Warranty Period
MOZA Air 2	Air2 gimbal	12 months
	Gimbal battery cover	03 months
	Gimbal motors	03 months
	Moza custom battery	03 months
	Moza custom battery charger	03 months
	Accessories cables	01 month
	iFocus(option)	12 months
MOZA Air/AirCross	Air/AirCross Gimbal	12 Months
	Handle Bars/Side handles/Handle Clamp	12 Months
	Wireless Thumb Controller	12 Months
	Gimbal Motors	03 Months
	Moza Custom Battery	03 Months
	Moza Custom Battery Charger	03 Months
	Accessories Cables/Lens Support	01 Month
MOZA Mini-MI	MOZA Mini-MI Gimbal	12 Months
	Battery	03 Months
	Tripod	01 Month
	Charging Cable	No Warranty
MOZA Lite2/2P	Lite2/2P Gimbal	12 Months
	Lite2/2P Carry Case	12 Months
	Wireless Thumb Controller	12 Months
	Moza Custom Battery	06 Months
	Moza Custom Battery Charger	06 Months
Retailed accessories	Retailed accessories	01 Month

Chargeable Services

The products ineligible for warranty coverage will be offered chargeable services according to the following conditions:

The cases ineligible for coverage include,but not limited to the following cases:

The Product is out of warranty period.
Loss or damage to the Products not arising from or in connection with manufacturing defects, such as loss or damage due to acts of God (lightning strike, flood, etc.), accidents, water entering, insect/animal entering, non-official software installation, dropping or improper use, etc.
The Product has NOT been replaced or repaired by Authorized Service Center.
Customer is not able to present evidence documents, or fails to provide the required information for warranty.
The Product is not sold by or via Nam Long AV.
In the event that a Product is checked and inspected as per Customer request, then Customer refuses to repair, such checking and inspection fee will be borne by Customer.

If you have questions, or if you would like to make a complaint, please contact us by Hotline: (+84) 946.546.969 | Email: info@namlongav.vn.

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